Refund policy

At Jade Lure, customer satisfaction is important to us. We want to provide a clear and straightforward return and refund process for our customers.

Return Period

Customers may request a return within 30 days from the date the order is delivered.

Return requests submitted after the 30-day return period may not be accepted.

Return Eligibility

To qualify for a return, items must meet the following conditions:

The item must be unused and unworn.
The item must be in its original condition.
The item must include original packaging and accessories.
The return request must be submitted within the return period.

For hygiene and safety reasons, earrings that have been worn, used, damaged, or altered may not be eligible for return.

How to Request a Return

Before returning any item, customers must contact Jade Lure customer support for return instructions.

Please contact us with your order number and reason for the return:

Email: service@jadelure.com

After receiving return approval, customers may send the item to the designated return address.

Return Address

Jade Janssens RB Inc
100 Adams Shoppes
Mars, PA 16046
United States

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, defective, or damaged upon arrival.

Customers should use a shipping method that provides tracking information. Jade Lure is not responsible for return packages lost or damaged during return transit.

Refund Processing Time

Once we receive and inspect your returned item, approved refunds will be processed within 5-7 business days.

Please allow additional time for your bank or payment provider to complete the refund transaction. The final refund arrival time may vary depending on your payment method.

Refund Amount

Approved refunds will include the eligible purchase amount of the returned item(s). Original shipping fees are generally non-refundable unless the return is caused by an error on our part or the item arrives damaged or defective.

Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery with your order details and supporting information.

We will review the issue and provide appropriate assistance.